Refund policy
Refund Policy – Comfovio
Our policy lasts 30 days. If 30 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange.
Eligibility for Returns
To be eligible for a return:
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The item must be unused and in the same condition as when you received it.
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It must be in the original packaging.
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All merchandise returned to Comfovio must include all original items and accessories.
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If the original packaging is unavailable, please re-pack the item securely using a suitable replacement box and proper protection to ensure safe return shipping.
⚠️ Please do not send your purchase back to the manufacturer.
The return address may vary by product and will be provided on the return label.
To complete your return, a receipt or proof of purchase is required.
Non-Refundable Items
Purchases made during promotional sales are considered final and cannot be refunded or returned — unless there is a manufacturer defect.
Refunds (If Applicable)
Once your return is received and inspected, we will send you an email to confirm we have received your returned item and notify you of the approval or rejection of your refund.
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If approved, your refund will be processed and applied automatically to your original method of payment within 3-7 business days.
Late or Missing Refunds (If Applicable)
If you haven’t received your refund yet:
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Check your bank account again.
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Contact your credit card provider – it may take time before your refund is officially posted.
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Contact your bank – processing times can vary.
If you’ve done all of this and still have not received your refund, please contact us at:
📩 support@comfovio.com
Shipping Costs for Returns
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You are responsible for covering your own shipping costs when returning an item.
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Shipping fees are non-refundable. If you receive a refund, the return shipping cost will be deducted from your total refund.
The time it takes for an exchanged product to reach you may vary depending on your location.